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FAQs

FAQs
What type of material do you use?
We only use metals of high quality- 14k gold fill or sterling silver which are hypoallergenic and nickel free. Our pieces are tarnish-resistant and can last for years with proper love and care.
What is gold filled?
Gold filled metal is a solid layer of real gold that is mechanically bonded to a base metal, usually jeweler's brass. Gold filled metal has almost 100x more gold than gold plated jewelry so unlike plated jewelry, it will not rub off or tarnish easily so it is perfect for every day wear. Gold filled jewelry is an affordable option and the next best thing to solid gold.
Do you ship worldwide?
For our shipping policies, click here.
How do I figure out my size?
We strive to be as size inclusive as possible. We offer rings in sizes 1-15, earring stud posts in 10 or 15mm, and necklace chains in 15"-22".
Ring sizing - We have two options for ring sizers. A free version that you can print at home here. Or a reusable version that can be purchased here.
Necklace sizing Use a measuring tape or any type of string to measure the length of how you would like the chain to hang around your neck. Keep in mind that necklaces with pendants will hang longer. 
Bracelet/Anklet sizing - Use a measuring tape or any type of string to measure the length of how you would like the piece to fit to your wrist or anklet.
How to polish, clean, and store.
For a quick polish and shine, use the micro-fiber cloth that is provided in your order. To clean, soak your piece(s) in a mixture of warm water and mild soap and brush with a soft toothbrush. When your piece(s) are not being worn, store them in a dry, safe place.
Questions?
We would love to hear from you. To reach us, email info@hellorising.com
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